Pension Administrator

About The Client:

Our client’s purpose is to create better outcomes for our people, our clients and society. They are a people-first business and we’re committed to helping their colleagues gain a wide variety of experience, significant development opportunities and progression through the business.

About The Pensions Administration Team:

The pensions administration team provide a friction-free pensions administration journey for our clients partners and their members. They have a simple philosophy that underpins their success. They believe that by creating the right blend of human touch and state-of-the-art technology, they can deliver the best possible experience for every member on their road to retirement and beyond.

The Role:

Pensions Administration is the heart of our client’s trustee services and as a people-first business, they are seeking a caring, motivated and highly organised individual with pensions experience to join their team.

You will be key to the delivery of the service provided to a portfolio of pension scheme clients that range in size and type. You will contribute to the day-to-day activities in relation to your clients and take ownership of any tasks assigned to you.

Responsibilities

• Provide excellent customer service.
• Accurately process cases assigned to you, which will include the calculation and payment of members benefits.
• Answer incoming calls and resolve queries in an empathetic and caring manner.
• Escalate any potential problems and/or complaints for quick resolution.
• Manage your time effectively to ensure all deadlines are met.
• Produce letters, email and reports to an expected high standard.
• Take ownership and responsibility for any tasks assigned to you.
• Develop your knowledge and understanding of the pensions industry by keeping up to date with relevant pensions regulations and legislation.
• Actively contribute to our continuous service improvement initiative.
• Always be positive and professional to build strong relationships with others.

Skills / Experience:

• Pensions knowledge – experience of delivering pensions administration services.
• Experience – experience of working in an office environment (using MS Office) and producing high quality deliverables to deadlines.
• Excellent customer service focus – the ability to deal empathetically with people, build relationships and manage expectations.
• A great communicator – the ability to communicate with others in a clear and succinct way.
• Enthusiasm and motivation – a unwavering desire to deliver excellent customer service whilst taking responsibility to learn new things.
• Excellent time management – the ability to manage multiple tasks and consistently deliver to deadlines.
• A great team worker – the ability to work as part of a team in a busy, fast-paced environment.

The Package:

• A competitive remuneration package, including a discretionary bonus scheme
• A defined contribution pension scheme
• Life insurance
• Healthcare benefits
• Income protection
• 25 days annual leave, plus bank holidays and two ‘Company’ days – a celebration day for you and an extra day over Christmas, and the option to purchase additional holidays
• Corporate Social Responsibility (CSR) allowance
• Flexible working
• A flexible benefits package
• Development programmes including technical and non-technical training support and mentor programmes.
• We offer market leading study support to pursue professional qualifications via the Pensions Management Institute with salary increases awarded for exam passes.
• Study support including materials, exam fees and study days